We’re building the digital pharmacy infrastructure of the future. We have adopted hybrid working with roughly 1 day in the office and 4 days from home per week. We’re headquartered in the Clockwise building in Glasgow City Centre where we have a small co-working space. These are our current benefits and they’re likely to grow as we do. Hybrid working, casual dress code and a great culture.8 x free professional counselling sessions to support your mental health.Enhanced Maternity, Paternity and Adoption Pay after 1 year of service.Bereavement Leave policy covering family, friends, pets, and miscarriage.Pension scheme – 5% employer contribution.An extra day off for your Birthday every year.An extra day of annual leave for every complete year of service up to 5 extra days.33 days annual leave inclusive of bank holidays.An opportunity to directly influence Phlo’s internal IT strategy.Salary between £45,000 - £55,000 depending on experience.Great customer service skills both onsite and remotely.Methodical and thorough problem management and ability to prioritise critical tasks.Open to occasional UK travel when appropriate e.g.Able to work flexibly when required to meet business needs.Comfortable handling basic to complex queries with minimal support. ![]() Experience of cloud infrastructure platforms such as Microsoft Azure and Google Cloud Platform would be advantageous.Experience of supporting Windows, macOS, iOS and Android devices would be advantageous.Strong infosec and data privacy awareness.Several years' experience acting as the main point of contact for IT within an SME environment.Ideally, we’re looking for someone with the following: Liaising with outsourced providers when required and being key point of contact for Major Incidents.Instilling IT best practice across Phlo including writing policies, reviewing vendors and creating manuals.Reviewing our IT infrastructure, information security, business continuity and data management and working with the CTO to enhance this.Accurately maintaining the fixed asset register with support from Finance where needed.Effectively managing all employee hardware including sourcing, set up and return.Implementing a ticketing system and SLAs, and reporting and analysing trends to continually improve our IT services.Undertaking acquisition IT review and integration processes.Finding and building solutions and rolling them out across the business with minimal guidance.Ensuring backup and recovery procedures are implemented and adhered to.Monitoring and applying system updates and patches.Installation and maintenance of hardware and software products.Prioritising incidents to ensure minimal service disruption to our staff and customers. ![]()
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